Tag Archives: RenoMark Code of Conduct

BILD introduces new education programs for RenoMark members

BILD introduces new education programs for RenoMark members

Latest News


BILD introduces new education programs for RenoMark members

When the Building Industry and Land Development Association (BILD) established RenoMark in 2001 its purpose was to identify professional contractors who agreed to abide by a renovation-specific Code of Conduct. We want to differentiate your expectations of RenoMark by introducing a mandatory Professional Renovator Education Program (PREP) for all member renovators. We’re looking to renovate your expectations one course at a time.

Much has changed in the renovation industry since 2001. We have seen updates to building codes, advances in building science and construction materials, new design trends, and with the advent of the Internet, customers that are engaged and more informed.

With all these changes RenoMark renovators need to adapt and continue to keep learning. Our members must keep up to date of changing practices and stay educated if they want to remain relevant. That’s why continuing education and lifelong learning is important for everyone in the industry, and it should be important to you as a consumer when choosing a renovator.

In 2020, RenoMark renovators participated in eight PREP education courses. They started with a refresher course on the RenoMark Code of Conduct and other courses included Customer Service, Dispute Resolution, Finance, Documentation, Insurance, Risk and Contracts.

The Code of Conduct course is the pillar of the program and is written with the consumer in mind. All RenoMark renovators must provide their clients with a written contract, offer a minimum one-year warranty, carry $2 million in liability insurance, possess all licences and permits, return client phone calls with two business days and have workplace liability insurance (WSIB).

How does renovator continuing education affect you as a consumer? For starters, the contracts course places an emphasis on providing a written contract for every job. The importance of getting such a document from your renovator cannot be overstated. A contract protects you by setting out clearly what you are getting, when you’re getting it and how much you will pay for it. The customer service module lets contractors see the renovation from the consumer’s point of view. The consumer wants a quality renovation that is on time and on budget, with minimal corrections and minimal call-backs. Consumers want protection and peace of mind by ensuring that their renovator has all the necessary permits, licences and insurance.

The remainder of the courses review new financial software, update them on environmental risks and give them a refresher on how to deal with consumers in a professional manner.

If you’re interested in finding out more about RenoMark, please visit us at renomark.ca or email us at renomark@bildgta.ca.

David Wilkes is President and CEO of the Building Industry and Land Development Association (BILD), the voice of the home building, land development and professional renovation industry in the GTA.

For the latest industry news and new home data, follow BILD on Twitter, Facebook, BILD’s official blog.


SHARE  

Featured Products


Renovate safely during COVID-19 with a RenoMark Renovator

Renovate safely during COVID-19 with a RenoMark Renovator

Latest News


Renovate safely during COVID-19 with a RenoMark Renovator

Photos by Eurodale Design + Build

New renovation projects were allowed to start this past May when the provincial government expanded the list of allowable construction activities under its COVID-19 emergency orders. Previously, only renovation projects that had already been underway were permitted.

The health and safety of homeowners and workers is the industry's number one priority.
The health and safety of homeowners and workers is the industry’s number one priority.

To help guide renovators and protect homeowners, our partners at the Ontario Home Builders’ Association (OHBA) developed a Health and Safety Guide that outlines best practices for renovators under COVID-19.

The health and safety of homeowners and workers is the industry’s number one priority. RenoMark renovators are industry professionals who only work with contracts, carry all the necessary insurance and permits, provide a warranty on their work and abide by the RenoMark Code of Conduct. When it comes to COVID-19, RenoMark members have all the necessary protective equipment and processes in place to complete the job safely and to the standards that homeowners expect.

During COVID-19, sanitation and cleanliness on the job site are paramount. For projects lasting longer than two days, portable toilets and designated wash stations will be made available or a washroom designated by the client will be used as an alternative. Daily cleaning requirements are to be documented in a cleaning log. Communal areas are to be cleaned regularly and logged daily. On weekends, the homeowner will be responsible for cleaning communal spaces. Workers will wash their hands frequently, sanitize and use proper hygiene protocol as outlined by the chief medical officer of health.

RenoMark renovators understand that communication with customers is now more important than ever. Renovators will ask that clients communicate directly with the site supervisor while practicing physical distancing. All site access will be scheduled by appointment only, and clients will be asked to sign in when entering the work zone.

To ensure that no worker shows up unexpectedly, RenoMark renovators will provide schedules of when trades will be in the home. OHBA guidelines require that renovators stagger on-site trades’ schedules to limit the number of people in the home. They also require the renovator to screen the health of tradespeople accessing a site every day.

These are some of the protocols that RenoMark renovators are putting in place to protect the health and safety of homeowners and their families. In return, renovators will ask clients to avoid entering the work site when work is being performed and to notify the site supervisor of any illness, wear a face covering when entering work areas and practice physical distancing.

Our industry is ensuring that work is carried out in compliance with the Ministry of Labour’s Guidelines for Construction Site Health and Safety during COVID-19. Our entire industry also supports closing any site that doesn’t meet requirements and welcomes increased inspection levels by the Ministry of Labour.

To find a RenoMark professional renovator for your next project, visit renomark.ca.

Dave Wilkes is President and CEO of the Building Industry and Land Development Association (BILD), the voice of the home building, land development and professional renovation industry in the GTA.

For the latest industry news and new home data, follow BILD on Twitter, @bildgta, or visit the website.


SHARE  

Featured Products