Plaza awarded Tarion 2020 Highrise Builder of the Year
Plaza was recently named the winner of the 2020 Homeowners’ Choice Award for Highrise Construction from Tarion Warranty Corp. The awards are the only ones where Ontario’s new-home buyers vote to recognize builders based on excellence in customer service.
“These awards are based on customer experience and service opinions gathered from homeowners through an independent survey process,” says Peter Balasubramanian, president and CEO of Tarion. “As we continually work to modernize our organization to ensure fairness and predictability across the sector, we want to congratulate builders such as Plaza (which) have contributed positive experiences for so many Ontarians.”
Plaza is actually a repeat winner of the prestigious awards, having won the Tarion Builder of the Year in 2018.
“Our commitment to our purchasers starts at the point of sale,” Scott McLellan, senior vice-president of Plaza, told Condo Life. “All of our salespeople are employees of Plaza and are trained in-house so that they have a full understanding of the project. If there is any specific enquiry or change requested by the purchaser, the salesperson contacts us immediately to ensure a quick response.
“After buying a suite, purchasers are then referred to a Plaza concierge, who can answer any questions regarding the purchasing process. They are sent constant updates regarding the sales progress, status of the project and treated in a personal way as a member of the Plaza family. We encourage an open-door policy with all our purchasers and invite them to call us any time if they have any questions before they move in.”
Prior to moving into their suite, purchasers do a walk-through of their unit with a Plaza inspector, “and in nearly all cases there are zero deficiencies,” says McLellan. “If, in fact, one finds a deficiency, it is addressed immediately or the minute we are able to secure the right trade to do so.
“Our primary goal is to ensure every purchaser has a strong sense of trust that Plaza responds to every question or issue without delay.”