New-home building and renovation industry acts to protect workers, customers

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New-home building and renovation industry acts to protect workers, customers

In times like these, people’s health and well-being are of the utmost importance. This extends to workers in Ontario’s new-home building and renovation industry and to our industry’s customers. For many residents of the GTA, this is a period of heightened anxiety and concern, so I want to take the opportunity to let readers know how our industry is striving to be part of the solution.

I have been in regular contact with our members to understand what actions they are taking and to co-ordinate responses with provincial and municipal authorities. Without fail, BILD members are taking action to help meet community needs and respond to the health crisis, guided by the best information available, that is, information from the public health authorities in the municipalities and regions where they operate.

Individual company actions may vary based on their own unique situations. Companies are enabling social distancing through remote work where possible. Many are opening sales centres by appointment only, or closing them entirely for now. They are taking steps to ensure increased hygiene, sanitation and cleaning for locations that remain operational.

We all know that the current situation is not normal and that as we all work to address and overcome this global pandemic, there will be impacts. Global supply chains, movement of goods and productivity are all affected. Our industry is working diligently to ensure that we continue to fulfill our responsibilities to our customers. We also recognize that eventually the effects of the current situation will extend to the delivery of new homes and completion of renovations, as well as any warranty work that might be required under builder warranties and Ontario’s New Home Warranties program.

In this regard, Tarion, Ontario’s body for consumer protection and administration of the Ontario New Home Warranties Plan Act and regulations, has recently issued an advisory for home builders and new-home buyers on what to expect during the COVID-19 situation. This material can be accessed at It provides solid guidance, but should not replace direct dialogue with your builder.

The GTA’s new-home building industry, professional renovators and land developers are doing their best to continue to meet the housing needs of residents, while at the same time doing their part to reduce the spread of COVID-19. At times like these, we must all pull together by working collaboratively and taking care of each other. That is our industry’s commitment to our colleagues, our customers and each other.

Dave Wilkes is President and CEO of the Building Industry and Land Development Association (BILD).


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