Heathwood H.O.M.E. Awards; A testament to Customer Service

By NextHome Staff
May 25, 2017
Calgary, Alberta, April 5, 2017 – Heathwood Homes recently received "Best Customer Experience" in Ontario at the 7th CustomerInsight Homeowner Mark of Excellence (H.O.M.E.) Awards. CustomerInsight is a Calgary-based customer experience research company. The Best Customer Experience Award is based on one-month and 13-month post-possession reviews by homeowners, which is a true testament to how the nominees treat their purchasers. Heathwood Homes has long been one of the most respected builders in Ontario and has earned the public's trust. The tagline "Home at Last®" sums up the company's customer service-driven commitment.Heathwood operates on the basis that service begins the moment potential purchasers enter the sales offices and continues to long after move-in. The website HomeAtLast.com is a comprehensive, easy-to-use resource for Heathwood owners, with descriptions of the home-buying process every step of the way. Visitors to the website can find out about construction, a checklist and moving tips, maintenance, warranty information, emergency numbers, useful forms and even information on The Mikey Network, the charity Heathwood and The Heron Group founded in 2003 to place public-access defibrillators called MIKEYs in at-risk public places.
Hugh Heron, President, Heathwood Homes
The website also contains a section called "Décor Store Experience" - an example of how Heathwood goes to fulfill its service commitment. In addition to providing a wealth of information online, Heathwood recently treated purchasers at Country Lane, the master-planned community in Whitby, to a special seminar to help them prepare for their colour-selection appointment.Heathwood Homes has been bringing communities to life for more than 40 years, and has earned a reputation as a builder with a difference. More information on Heathwood's communities can be found at Heathwood.com.

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