By Jeff Mowatt
Part 1 of 4
When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Check out these four customer service trends along with some tips for capitalizing on them to boost your business.
Good service is wallpaper
Today’s customers are so busy with their multiple demands at home and work, and are so distracted by their mobile devices that they no longer even notice “good” service. That means your team may work all day long delivering consistent service and your reward will be zero. Today’s customer only notices two types of service: 1) poor service and 2) remarkable service – literally. They need to be so impressed that they’re motivated to remark or talk about your service. That brings us to trend number two and what they talk about.
This article is based on the bestselling book, Becoming a Service Icon in 90 Minutes a Month by customer service strategist and motivational speaker, Jeff Mowatt. For more information, visit JeffMowatt.com .