Tarion Report: Your Opinion Matters

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Tarion Report: Your Opinion Matters

Tarion Surveys New Condo Owners

When you’re in the market for a new condo, you tend to do a lot of research, including asking friends, family and colleagues about their experiences. Once you’ve been through the buying process yourself, you can in turn share your insights and opinions with someone else looking for this same advice.

Collecting this type of first-hand knowledge is exactly what Tarion’s new home owner survey is all about.

Every fall, Tarion surveys new condo and home owners across the province about their buying and homeownership experience. The survey questions cover things like the Agreement of Purchase and Sale, their builder’s level of customer service before and after moving into their home, their understanding of their warranty and their satisfaction with Tarion.

This year, Tarion will send out more than 50,000 surveys to consumers who moved into a new home or condo between October 1, 2016 and September 30, 2017. To ensure as many homeowners as possible can participate, the survey is offered online in English, French, Mandarin, Farsi and Punjabi.

As a new condo owner, your opinion matters. Tarion provides information and advice to home and condo owners throughout the buying process as well as after they take possession. The survey helps to inform Tarion about how they’re doing so that they can continually improve their customer service.

Rest assured, your feedback can lead to tangible results. For example, in response to consumer input, Tarion has added new features to their MyHome portal that allows homeowners to manage their warranty online and introduced a new MyHome Planner app to help with the new home and condo buying process.

But Tarion’s not the only one who wants to know what you think – your builder does too. That’s why the survey asks questions such as: Were there any issues with your new home or condo? Did the builder listen and address them in a timely way?

Where Tarion receives enough completed surveys, builders are given detailed (but anonymous) reports with their scores and Tarion then follows up to help them determine how they can improve their customer service.

Through the survey, you also help choose the recipients of Tarion’s Homeowners’ Choice Awards. Both finalists and recipients of these awards have this recognition added to their record in the Ontario Builder Directory (on for everyone to see. This can help future new home or condo buyers when they are doing their research to find a builder.

If you have taken possession of a new condo in the past year, look out for the Tarion survey. It only takes a few minutes to complete, and your responses will help improve customer service for new home and condo owners across Ontario.

To search for a builder in the Ontario Builder Directory, visit


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