Tag Archives: Tarion

Consumer Protection

Consumer Protection: Invaluable Feedback From Customer Service Survey

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Consumer Protection: Invaluable Feedback From Customer Service Survey

Buying a new condominium is a big investment – perhaps the largest you will ever make. That’s why choosing the right builder is a critical decision too.

The good news is that you can make that decision with valuable information from consumers who have already gone through the homebuying process.

Every year, Tarion asks buyers of new homes or condominiums about their experience with their builder. We send these Customer Service Surveys out each fall to more than 50,000 consumers who have moved into a new home or condo in the previous year.

This year is no exception. Consumers who bought homes between October 1, 2017 and September 30, 2018 will soon receive the questionnaire to fill out.

The survey asks questions about your builder’s customer service before and after you moved into your new condo. You can rate how well they kept you informed throughout the entire home-buying process. Did they do a good job of explaining things like the Homeowner Information Package and the new home warranty coverage that every Ontario builder has to provide to purchasers of new condos?

The survey also asks new owners if they dealt with Tarion and how satisfied they were with our customer service.

The survey results are useful to new home and condo buyers in two key ways.

First, it helps us gauge your experience with Tarion. Once you become a new condo owner, Tarion’s job is to help you understand your warranty coverage and how to make claims. Feedback from our annual surveys tells us how well we are doing in educating new home and condo owners and helps us find areas where we can improve our customer service.

Second, your responses determine which builders will receive Tarion’s Homeowners’ Choice Awards. Builders who are finalists or recipients of these awards have this information added to their record in the Ontario Builder Directory on Tarion.com. This is a terrific resource for consumers when they are doing their research to find a builder.

So, if you have taken possession of a new condominium in the past year, look for your Tarion survey in your email or post mail this fall and please take the time to complete it.

Your responses will help improve customer service for new home and condo owners across Ontario and will provide future buyers with critical information when looking for a builder they can trust.

HOWARD BOGACH is president and CEO of Tarion Warranty Corp., a private corporation established to protect the rights of new homebuyers and to regulate new home builders.

Tarion.com

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THE WARRANTOR: Weather damage and the warranty program

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THE WARRANTOR: Weather damage and the warranty program

By Howard Bogach
Tarion

As the CEO of Tarion, I am pleased to have this opportunity to share insights and advice about the Ontario New Home Warranty Plan and to explore issues that affect the building industry. In this, my first column, I’d like to talk about the weather and how it affects warranty claims.

This past summer, we experienced a lot of adverse weather conditions – including strong winds and heavy rainfall – that affected some newly built homes in the province. No doubt, we can expect more inclement weather this fall and winter.

When we experience extreme weather, it’s not unusual for homeowners and builders alike to call Tarion asking whether storm-related damage is covered under the warranty plan or is considered an “act of God” and excluded from coverage. So, this is a good time to explain the “act of God” exclusion and a builder’s responsibilities when damage occurs after a weather event.

As a starting point, the Ontario New Home Warranties Plan Act states that warranties do not apply to damage resulting from an act of God. An act of God is a natural event that is unexpected and unavoidable and causes damage that is beyond the control of the builder. Examples include tornadoes, earthquakes and extreme winds.

However, an important point is that the act of God exclusion to the warranties does not include weather events that are typical to our climate, such as ice, snow, high winds and heavy rains. The exclusion only applies to extraordinary occurrences or conditions of nature that could not have been reasonably foreseen or guarded against.

For example, a high wind is not an act of God unless it is of such exceptional strength that no builder in Ontario could be reasonably expected to anticipate its force. Homes that are designed and built to Ontario Building Code standards should withstand Ontario’s normal weather conditions, however unpleasant. Builders therefore shouldn’t assume that the act of God exclusion applies when a homeowner reports damage after a weather event. The damage must be inspected and assessed to determine whether there is a defect in the builder’s work or materials, a violation of the Ontario Building Code, or some other defect covered by the warranties.

Moreover, the onus is on the builder to prove that the act of God exclusion applies to the damage incurred. For example, if roof shingles on a newly built home flew off on a windy day, the builder would be required to replace the shingles unless the builder can prove the shingles were installed properly and became detached only because there was an extraordinary wind.

I hope this helps clarify the act of God exclusion to the new home warranty plan.

If you have questions about weather events or any other warranty-related matter, be sure to connect with your Stakeholder Relations Representative or email stakeholderrelations@tarion.com

Howard Bogach is CEO of the Tarion Warranty Corp. Tarion.com

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Consumer Protection: Deal With Disputes With Early Intervention

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Consumer Protection: Deal With Disputes With Early Intervention

Tarion offers EI if communication between the builder and the homeowner has broken down

You’ve moved into a newly built home and are thrilled with your investment. But, several months in, you notice you have a leaky window.

You contact your builder, but they don’t seem interested in fixing the problem, or they tell you the leak is your fault. Understandably you are upset and your relationship with your builder begins to deteriorate.

What can you do?

When warranty disputes arise between homeowners and builders, Tarion has tools to resolve them before they escalate. One of them is what we call Early Intervention (EI). Here’s how it works.

Tarion usually offers an EI if communication between the builder and the homeowner has broken down, or if there is a concern that one of the two parties are not acting in good faith (e.g. the homeowner or builder feels threatened or intimidated, or there’s a denial of access, etc.).

Either party can request an EI. Once Tarion staff has heard both sides, they will decide if EI is a good option. No form is required and EI can happen either during the builder repair period or, in some cases, before a warranty form is even submitted.

EI is intended to help both parties work together – whether it’s in reestablishing communication or in resolving items reported on a warranty form to avoid conciliation.

A second way we can resolve disputes is mediation.

This is where Tarion acts as a neutral third party to help resolve the issues creating the conflict. A mediator cannot take sides or give an opinion as to what the parties should or should not agree to. The focus of the mediation is to help the parties find a resolution that they can both live with.

There are three points during our dispute resolution process where mediation can be offered. The first is during an Early Intervention if we believe that an EI may not resolve the issues.

The second is when a conciliation inspection has been scheduled, but the outstanding items haven’t been resolved in the 30 days leading up to the inspection. And, third, mediation can be offered when a Warranty Assessment Report by Tarion is being challenged by either an owner or a builder.

Tensions can run high between homeowners and builders when there are disagreements over whether or not items need to be fixed. Early Intervention and mediation are two of the tools we use to help you and your builder find an acceptable solution before things escalate.

Howard Bogach is president and CEO of the Tarion Warranty Corporation.

Tarion.com

Facebook.com/TarionWarrantyCorp

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Consumer Protection: Tarion’s New Interactive Home Explorer

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Consumer Protection: Tarion’s New Interactive Home Explorer

Tarion’s New Interactive Home Explorer Tool Will Ease Your Mind

You’ve just moved into your new condominium unit and discovered that a cabinet door in your kitchen won’t stay closed. You think it should be covered under your Ontario new home warranty, but you want to be sure before you contact your builder.

How can you do that? It’s easy. Tarion has a new interactive tool, called Home Explorer, that allows you to browse a simulated home or condo, room-by-room, for information about potential defects.

Home Explorer is a visual and interactive representation of Tarion’s Construction Performance Guidelines. These Guidelines, called the CPG for short, are an online guide as to how Tarion will decide disputes between you and your builder about the most commonly encountered kinds of defects in workmanship or materials that are covered under your warranty.

The CPG is regularly reviewed and updated to keep pace with current building technology and construction practices and it complements and is consistent with the Ontario Building Code (but does not replace it).

The purpose of Home Explorer is to make it easier for condo owners and builders alike to find a potential defect and learn about whether it is or isn’t covered under the warranty. It’s important to note that condominium common elements are not included in this tool but can be looked up separately on Tarion.com.

Here’s how this new tool works. Once you enter Home Explorer, it will ask you to select house/townhouse or condominium. Once you select condominium, you must choose between condominium unit or common elements.

In this case, you choose condominium unit, then click on “kitchen” – either from the side menu or on the diagram of a condo unit. Next, you’ll see a diagram of a kitchen, and you can then choose the item that’s at issue: cabinets.

Once you do that, a number of warrantable issues will pop up, including, “Cabinet Doors Will Not Stay Closed.” When you click on that issue, you will see that cabinet doors are expected to stay in position when closed, and that this defect is covered under the one-year warranty. Therefore, it must be fixed by your builder.

On the same page, you will also see a note that says damage resulting from normal wear and tear or improper maintenance is excluded from the statutory warranty.

Home Explorer can take you through the same process for other questions you may have about potential defects in your condo. The more you understand about how your condo is constructed and the warranty that covers it, the better equipped you’ll be to work with your builder to resolve any defects.

HOWARD BOGACH is president and CEO of Tarion Warranty Corp., a private corporation established to protect the rights of new homebuyers and to regulate new home builders.

Tarion.com

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COVER STORY: Artworks Tower - Daniels

COVER STORY: Artworks Tower by Daniels

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COVER STORY: Artworks Tower by Daniels

Daniels invites you to Artworks Tower, coming this fall to Regent Park

In Regent Park, the demand for new residential opportunities continues to grow in this popular and fast-growing community. Coming this fall, The Daniels Corporation will go on sale with Artworks Tower.

Rising 32 storeys on the northwest corner of Dundas East and River Streets – Artworks is steps to every local amenity you could imagine. With prices beginning from the high $300,000s, and only a 10 per cent deposit together with Daniels’ Gradual Deposit Payment Plan, this brand-new condominium will offer something for everyone with suite designs ranging from one- to three-bedroom layouts.

Artworks Tower
Artworks Tower

“Artworks Tower will be a significant addition to the Regent Park community,” says Dominic Tompa, vice president of sales at The Daniels Corporation. “When we first began our journey in Regent Park, right at the corner of Dundas and Parliament with One Cole, we looked forward to what the Dundas corridor would look like once we reached this point. In reality, it’s what we imagined, and more. Artworks Tower will be a residential crown jewel, being both the tallest and the truest to its roots as an arts-inspired residence.”

The internationally renowned revitalization of this neighbourhood includes shops, restaurants, cultural venues, and recreational facilities. Artworks Tower is steps to the award-winning Daniels Spectrum, a community arts and cultural hub. It’s a quick stroll to the Regent Park Athletic Grounds, Regent Park Aquatic Centre, the neighbourhood’s 6-acre park, FreshCo by Sobeys, RBC, Shoppers Drugmart and more. The 505 and 506 Dundas streetcars can take residents to the Eaton Centre in mere minutes. Pedestrians can walk to Leslieville, the Distillery District, Cabbagetown, Riverdale and the downtown core in just 10 minutes. Owning a vehicle is an option rather than a necessity, but for those who do, the DVP and Gardiner Expressway are moments away.

Artworks Tower will offer a total of 350 suites and will encompass exceptionally beautiful common areas like the gallery-inspired lobby. Residents will have the exclusive use of a co-working space, outdoor terrace, kids’ zone, party room, arcade, gardening plots and a mega gym including indoor and outdoor CrossFit opportunities.The Living Lane will also offer a pedestrian walk-way with landscape features, bike parking and bistro string lighting.

In addition, purchasers at Artworks Tower will receive an unprecedented inter-connectivity package in partnership with Artery. Artery is a one-of-a-kind platform that connects people who want to experience art and culture up close and personal in unexpected places. Artery reimagines everyday spaces to bring friends and neighbours together to experience art in all its forms.

To truly accommodate the spectrum of purchasers, Artworks Tower will offer Daniels’ Accessibility Designed Program. This innovative initiative provides a selection of barrier-free suites and features specifically for those using personal mobility devices at no extra cost.

Arcade Room
Arcade Room

Daniels is known for offering powerful tools that help make purchasing a home more achievable. At Artworks Tower, buyers only have to provide a 10 per cent deposit, and Daniels makes paying that deposit easy with their exclusive Gradual Deposit Payment Plan. Here’s how it works: Provide a $5,000 deposit upon signing the Agreement of Purchase and Sale, and 30 days later, top up your initial deposit to a total of 5 per cent of the purchase price of the home. Then, 120 days after signing, Daniels’ Gradual Deposit Payment Plan kicks in. From this day, buyers will provide monthly installments of just $1,000 until reaching 5 per cent of the purchase price, or the occupancy date. At the occupancy date, if the 5 per cent has not been reached, it will top up to that amount.

Inspired? To increase your chances of owning a brand-new suite in this exciting residence, join the Artworks Tower Inner Circle. Members benefit from perks and privileges BEFORE the general public, such as an invitation to Daniels’ first preview and sales events; being among the first to choose suites and views from select floors; and much more. All it takes is a one-time membership fee of $300, which is applied toward the purchase of a suite at Artworks Tower or can be fully refunded if you decide not to purchase – no questions asked.

Party Room
Party Room

The Daniels Corporation (Daniels.ca) is one of Canada’s pre-eminent builders/developers, building more than 30,000 new homes across the Greater Toronto Area for over 35 years. Daniels has been named Tarion Warranty Corporation’s 2016 & 2017 Ontario High Rise Builder of the Year, and is the recipient of the Business for the Arts Community Impact Award. Understanding that quality of life is created by much more than physical buildings, Daniels goes above and beyond to integrate building excellence with opportunities for social, cultural and economic well-being.

Artworks Tower is already attracting an overwhelming amount of interest. Don’t miss out. To find out more and to join the Inner Circle, call or register on the website.

416.955.0559

ArtworksTower.com


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Consumer Protection: Ensure Your Home Is Warrantied

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Consumer Protection: Ensure Your Home Is Warrantied

Searching the Ontario Builder Directory ensures your new home is being built legally and is covered by the provincial warranty program

Most of us do a great deal of research before we make a big purchase. If buying a car, for example, we’ll check out manufacturer websites, read consumer reports on reliability and performance and drop by dealerships to talk about available features, colours, gas mileage, financing and more.

When you’re buying a new home, the Ontario Builder Directory can be a valuable tool for researching your builder.

The Ontario Builder Directory (OBD) allows you to see if your builder or vendor is registered with Tarion and legally permitted to build or sell homes in Ontario. You can also look up their contact information and related companies under which they operate, how many homes they have built and the communities where they build.

You can also see their track record – have they been a recipient or finalist of a Homeowners’ Choice Award (which are determined by homeowner surveys), or has Tarion had to resolve warranty claims on their behalf?

We’re continually looking at ways that we can make the OBD more useful. In 2017, we made it mobile friendly and added a number of new functions, including the ability to search not only by company name but also by company director or officer.

But we didn’t stop there. We recently added another new feature that allows users to search for individual homes by municipal address or lot and plan number, which is useful for those who want to confirm if a home is enrolled with Tarion and eligible for warranty protection.

Search results are updated daily and include:

  • Homes that are enrolled;
  • Enrolled homes that are under construction but not yet occupied;
  • Homes that are currently under warranty;
  • The warranty start date and end date for each home currently under warranty.

This new enhancement will not only help those looking to buy a new home, but also others who help with the homebuying process, such as real estate agents and lawyers. It will also go a long way in helping municipal building departments in their efforts to prevent illegal building by allowing them to confirm whether particular homes or addresses in their communities are enrolled in the warranty program.

Buying a new home is a big decision and a big investment. It makes sense to do your research – not only into what type of home you might want but also which company you want to build that home. To check out the Ontario Builder Directory, visit Tarion.com.

Howard Bogach is president and CEO of the Tarion Warranty Corporation.

Tarion.com

Facebook.com/TarionWarrantyCorp

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Consumer Protection: Protecting Your Rights When Signing on the Dotted Line

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Consumer Protection: Protecting Your Rights When Signing on the Dotted Line

While our attention spans are shrinking, the legal documents that we have to sign to participate in an activity, access a service or purchase a product seem to be getting longer. Who among us hasn’t scrolled down to the ‘Agree’ button or signed on the dotted line without reading all the fine print?

When it comes to buying a pre-construction condo, however, it’s important to understand exactly what both parties – buyer and seller – are committing to and under what conditions that agreement can be terminated. Over the past few months, there have been situations in which developers have cancelled condominium projects leaving buyers disappointed and wondering why they were allowed to do it.

Mirabella Condos by Diamante.

A decade ago, there weren’t a lot of rules on what conditions vendors or builders of condominium projects could put into purchase agreements and the conditions themselves could be scattered throughout the document, making them difficult to find.

In 2008 however, Tarion introduced an addendum to be included with every purchase agreement for both homes and condominiums. The purpose of the addendum is to not only restrict the conditions under which builders can terminate agreements early but require them to take ‘all commercially reasonable steps’ to satisfy those conditions. For example, if one of the conditions is zoning approval, the builder would need to have completed all the steps necessary to try to obtain those approvals in a timely manner.

The addendum also requires builders to give buyers information about zoning and construction as well as occupancy dates and conditions under which these dates could be changed. An added benefit to homebuyers is that the addendum collects all this information, and the conditions governing the agreement, in one place so they are easier to review.

Although it cannot eliminate all the risks involved in purchasing a pre-construction condo, the limitations and level of disclosure that the addendum requires helps protect condo buyers and inform them of the risks. But this doesn’t replace the importance of having your purchase agreement reviewed by an experienced real estate lawyer.

A new home is one of life’s biggest investments. The more you know before you enter into the deal, the better equipped you’ll be to protect your rights or at least understand the risks associated with signing on the dotted line.

HOWARD BOGACH is president and CEO of Tarion Warranty Corp., a private corporation established to protect the rights of new homebuyers and to regulate new home builders. Tarion.com

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BUILDER PROFILE: Plaza

BUILDER PROFILE: Plaza

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BUILDER PROFILE: Plaza

The Tarion Highrise Builder of the Year is launching two exciting new condo projects, continuing its commitment to excellence

Plaza, the Tarion Highrise Builder of the Year for 2018, is not only recognized for its zero deficiencies in virtually every suite, but also for their outstanding customer service. This award focuses solely on customer service, based on feedback from homeowners before, during and after move-in to their new home.

The company has garnished a reputation for quality construction together with high level standards in its buildings, and is known for offering home buyers some of the best locations in Toronto.

This year will be no exception as Plaza prepares to launch two exciting new condo projects in two of the city’s most desirable neighbourhoods, Bloor West Village and North York. Like other Plaza projects, these two developments will be on transit lines.

Plaza knows from feedback gathered from its buyers that subway access is a priority for them, says Scott McLellan, senior vice president at Plaza. These buyers also want the advantages that come with living in walkable neighbourhoods.

Plaza’s Jane and Bloor site will offer an opportunity to live in popular Bloor West Village with its retail shopping and is within walking distance of the city’s famous High Park and many other parks.

“This one is exciting and it’s a different kind of market,” says McLellan. “I think we are going to see a lot of move-down buyers. It’s almost considered South Etobicoke and is in the Humber View, South Kingsway area. There will certainly be demand from empty nesters who want to downsize from large homes in the area, but I also see young professionals making a buying decision here as it will be metres from the Jane St. station. There will be a significant retail component along Bloor, keeping with the tradition of Old Bloor Village with shops you can walk to.”

“We have seen buyers who are purchasing two and three-bedroom suites, anticipating future family living, as well as a lot of 50-year-olds, knowing they’ll need space,” says McLellan. “Empty nesters want space for the grandkids to stay.”

Residents will enjoy living in a lively neighbourhood with an eclectic mix of 400 shops, restaurants, schools and services. It’s where you can shop for clothing boutiques, browse for a favourite read in a book store or for artwork in a local gallery, or enjoy an espresso or tea at a café or bakery. The Village boasts a rich array of dining choices, with restaurants dedicated to Vietnamese, Italian, Thai, Polish, Greek, vegan foods, to name just a few. Bloor West Village is the site of many events throughout the year, including the world’s largest Ukrainian Festival, Bloor West Street Fest and Santa in the Village.

With all the neighbourhood has to offer, it also has the distinction of being on two transit lines: the current Bloor-Danforth subway line and the coming LRT line that will run along Jane St. from Pioneer Village Station to Jane Station.

For buyers who prefer the uptown North York lifestyle, Plaza will be launching a 420 suite condominium at Yonge and Finch, with everything one needs to live a well-rounded urban lifestyle. The Finch subway, buses and close proximity to Highways 401 and 404 make getting anywhere a breeze. Just a short distance away is the Yonge Sheppard Centre, a major shopping centre that is undergoing a $300 million upgrade, and Mel Lastman Square, a public park with open space, a garden court, outdoor amphitheatre, fountains and reflecting pool, the location for many annual community events.

“This building will offer an affordable ownership alternative for those who want to stay in the Willowdale area,” says McLellan. “We have designed 75 per cent of the suites to be two-bedroom units or larger.”

North York is a city within a city, with excellent shopping, entertainment venues, numerous restaurants and cafes and parks. Along Yonge Street, it gives the vibe of sophisticated, bustling metropolis, yet a more tranquil atmosphere can be found just a few blocks away along quiet residential streets.

Buyers at both of these coming projects can expect more than exceptional locations. Since 1982, Plaza has been committed to providing a high level of standard quality in every condominium it builds. Plaza was among the first developer to include finishes such as granite countertops, stainless steel appliances, marble bathroom counters, porcelain tile, engineered hardwood and halogen lighting as standard features.

For more information about Plaza or its coming projects, visit PurePlaza.com.


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Consumer Protection: The Homeowners’ Choice Awards

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Consumer Protection: The Homeowners’ Choice Awards

In the world of movies, an Oscar is considered the pinnacle of achievement. And yet, recipients are not chosen by the movie-going public but rather by movie industry insiders. In contrast, the People’s Choice Awards are voted on by the public who actually watch the nominated movies and TV shows.

The Homeowners’ Choice Awards are like the People’s Choice Awards for builders. In fact, they are the only awards that give Ontario new homeowners the power to have their builder recognized for outstanding performance.

A new home is one of life’s biggest investments and a homeowner’s relationship with their builder lasts long after the keys change hands. This is why customer service is so important. A happy homeowner is the best advertisement for any builder.

Each year, Tarion gives Ontario home buyers the opportunity to rate their builders’ performance before, during and after they move into their new home. We sent surveys to 56,929 new home buyers and more than 11,500 weighed in with their opinions and chose the recipients for outstanding customer service in four categories: Small, Medium, Large Volume and High-Rise. To see a full list of the finalists, visit Tarion.com

The following were our 2018 Homeowners’ Choice recipients:

  • Small Volume Category: Kolody Homes, Belle River
  • Medium Volume Category: Talos Custom Homes Ltd., Richmond
  • Large Volume Category: Hayhoe Homes, St. Thomas
  • High-Rise Category: Plazacorp Investments, Toronto

In the entertainment industry, there are also lifetime achievement awards given to those whose exemplary commitment and accomplishments have stood the test of time. We have our own version – the Ernest Assaly Award — that goes to the builder who demonstrates a longstanding commitment to not only creating a quality home for their customers but also nurturing the people who build that home and investing in the community that surrounds it.

Like a lifetime achievement award, a builder can only earn this honour once and the recipient is chosen by a committee from a shortlist of builders who meet the rigorous criteria required to be invited to participate. This award recognizes the highest level of excellence in Ontario home building while honouring the legacy of Ernest Assaly, a highly respected leader in the residential building industry who was Tarion’s first Board Chair.

The recipient of the Ernest Assaly Award is: Tridel, Toronto.

Tarion congratulates all the 2018 award recipients for achieving greatness in the eyes of their customers and, by doing so, instilling confidence in the new home buying experience across Ontario.

HOWARD BOGACH is president and CEO of Tarion Warranty Corp., a private corporation established to protect the rights of new homebuyers and to regulate new home builders.

Tarion.com

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Consumer Protection: Ready For Occupancy

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Consumer Protection: Ready For Occupancy

Your PDI is an opportunity to note anything that’s missing, damaged or not working in your new home

If you chose to buy a preconstruction home instead of a resale home, it’s probably because you were looking forward to everything being brand new and finished just the way you want it.

Unfortunately, come moving day, some new homeowners find that their home may not be entirely complete. Regardless of whether it’s missing fixtures, finishes or perhaps even flooring, it’s an unexpected surprise.

Homeowners who find themselves in these situations are understandably frustrated and disappointed – and they want to know who is responsible. Often, they turn to Tarion for answers.

Tarion administers the Ontario new home warranty program, which sets out the minimum warranty standards and repair timelines that builders are expected to adhere to. Homeowners have a number of protections under the program, including delayed closing compensation, deposit protection and construction warranties that last for up to seven years.

Ontario Building Code (OBC) standards are set by the province and enforced by municipal building departments. Municipal building officials issue building permits and conduct scheduled inspections at various points during construction, primarily focusing on major components of the home – for example, the plumbing and electrical systems – and the safety features.

For a home to be deemed ready for occupancy, it must meet the minimum standards for occupancy as dictated by the OBC and it requires that a home be substantially complete and ready to use for its intended purpose. It also lays out the minimum systems and safety-related features that must be completed before occupancy can take place. If a home meets those standards, the municipality must grant an occupancy permit.

So, “ready for occupancy” and “finished” do not necessarily mean the same thing. We understand that this can be frustrating for homeowners and are exploring opportunities to work with the industry through Ontario Building Partnerships to increase public education around the current occupancy standards. This was, in fact, one of the issues covered in our recent webinar with representatives of the Ontario Building Officials Association and the Ontario Home Builders’ Association.

Your Pre-Delivery Inspection — or PDI — is an opportunity to note anything that’s missing, damaged or not working in your new home. This list serves as a record of the state of your home and a to-do list for your builder. You can also contact your municipal building department if you believe there may be violation of the Ontario Building Code. You should make sure to report any remaining issues to Tarion on your 30-day or year-end warranty form.

So, if your home is unfinished when you take possession, there is help available to get your issues addressed. To learn more about the warranty coverage and how Tarion can help, visit Tarion.com.

Howard Bogach is president and CEO of the Tarion Warranty Corporation. His column appears 10 times a year in HOMES Magazine. For more information about how Tarion helps new homebuyers, visit Tarion.com or find them on Facebook at Facebook.com/TarionWarrantyCorp

 

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