Consumer Protection: Document All Deficiencies
Most new homes will require some adjustments after move-in and Tarion is there to help
When you move into your new home, you hope that everything will be perfect. However, in reality, some aspects of your home may require fixes. In most cases, new homeowners and builders work well together to get the repairs done so that owners can fully enjoy their homes.
But what happens when you and your builder disagree on whether the items that need to be repaired are covered under the warranty?
That’s when Tarion can step in. We can help you settle disagreements about warranty coverage when you and your builder are unable to do so. There are a few steps you need to take to ensure we can help you.
First, you must submit a warranty claim to Tarion within the proper timeframe using one of our forms. The forms include the 30-day form, the yearend form, the second-year form and the major structural defect form.
One of the easiest ways to submit a form is through MyHome, Tarion’s online portal (there’s also an app) that owners of newly built homes can use to manage their warranty.
Once you register with MyHome, you can find the proper form for your warranty claim, fill it out and submit it easily from your computer or mobile device.
After you submit the claim, your builder has a specific number of days, called a repair period, to resolve all the items on your form that are covered by the warranty.
If your builder doesn’t fix all your warranty items by the end of the repair period, you can request conciliation. This is a process in which Tarion decides whether the items on your warranty claim form are covered under the warranty.
Conciliation may include a visit to your home, or what we call a desk assessment – a review of all the documentation related to the claim. You should provide all evidence – documents, photographs, videotapes, etc. – that you want Tarion to consider when assessing your claim.
A Tarion Warranty Services Representative, acting as a neutral and impartial decision maker, will review your documentation, determine if the items on your claim form are covered under the warranty and issue a report that explains Tarion’s decision. If Tarion agrees that your claim items are covered, your builder is given a final 30 days to resolve them. If that doesn’t happen, we’ll resolve your claim directly with you.
Some homeowners are worried that working with Tarion on their unresolved claims will affect their relationship with their builder. However, you need to protect your investment and your warranty rights. So, if you can’t agree with your builder about repairs to your new home, know that we’re here to help.
Howard Bogach is president and CEO of the Tarion Warranty Corporation. His column appears 10 times a year in HOMES Magazine. For more information about how Tarion helps new homebuyers, visit Tarion.com or find them on Facebook at Facebook.com/TarionWarrantyCorp