2015 Roundtable Q&A
A look back at our Roundtable panel discussion from 2015.
Question: How do you avoid bad clients?
•Don Vloet of Dun For You Renovations shared a story about husband-and-wife clients he had who didn’t hesitate to have screaming matches about the project on the jobsite, often trying to draw in him and his staff. With the job only about three-quarters done, Don decided he had to get out of there. “We didn’t go back and they could’ve sued us, but it got too crazy; I’ve never seen anything like it: they were threatening our guys.”
•Stephanie Coleman-Dias of Coleman-Dias3 Construction Had this to say: “Sometimes the jobs where you make the most money are the jobs you don’t get. We look for red flags and don’t take every job, like when the guys says he’ll ‘do his own plumbing and electrical’ before you even give an estimate.”
•Paul Richardson of PTR Carpentry suggests you: “Google your clients. Have they ever written reviews on Homestars?”
•Jim Caruk’s advice: “You have to educate your customers about what they are getting into with a major reno. It’s a stressful thing, probably one of the biggest factors contributing to the divorce rate.”
•Dan Hall, Jim’s partner in Caruk-Hall Homes has his own advice: “I find it’s best when only one person is handling the payments and the change orders. If a couple has two different ideas about what is supposed to happen, that causes problems.”